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Effective: March 2025

Terms of Service

Welcome to Enterprise Data Recovery. By accessing or using our data recovery services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, do not use our services.

1. Service Description

Enterprise Data Recovery provides professional data recovery from storage media including but not limited to hard disk drives (HDD), solid state drives (SSD), flash memory (USB, SD cards), RAID arrays, and NAS systems. All recovery work is performed in ISO Class 5 cleanrooms (or equivalent) by trained technicians. We do not guarantee that data recovery will be successful; results depend on the physical and logical condition of the media.

2. Pricing & Payment

Our standard pricing is per physical drive:

RAID and NAS systems are quoted per constituent drive. Final pricing may vary based on complexity, required parts, or advanced recovery techniques (e.g., chip-off, firmware repair). You will be provided with a free evaluation and a firm quote before any chargeable work begins. A 50% non‑refundable deposit may be required for parts or specialized labor. Payment is accepted via credit card, wire transfer, or company check.

3. Turnaround Time

Average turnaround is 15 business days from the date we receive your media. This is an estimate and not a guarantee; some cases may take longer due to parts availability, complex firmware issues, or lab workload. We will keep you informed of any material changes.

4. Customer Responsibilities

You represent and warrant that you own the storage media or have explicit authorization from the owner to recover data. You are solely responsible for maintaining any backup or copy of your data; we are not a backup service. You agree to safely package and ship media to our facility at your own cost and risk. We recommend insured shipping with tracking.

5. Data Confidentiality & Security

We treat all customer data with strict confidentiality. Our facilities are access‑controlled, and each drive is logged with a unique identifier. We do not view, copy, or disclose your data except to the extent necessary for recovery. Upon request, we can sign a mutual NDA. After recovery, data is securely erased from our systems unless you explicitly request short‑term storage. We are not responsible for data that remains on drives returned to you.

6. Limitation of Liability

To the maximum extent permitted by law, Enterprise Data Recovery’s total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid for the specific recovery giving rise to the claim. In no event shall we be liable for any loss of data, lost profits, or consequential, incidental, or punitive damages, even if advised of the possibility of such damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.

7. No Warranty on Recovery

Our services are provided “as is” and “as available.” We make no representations or warranties of any kind, express or implied, regarding the success of recovery, the condition of returned media, or that data will be readable or complete. We expressly disclaim all warranties, including any implied warranties of merchantability or fitness for a particular purpose.

8. Indemnification

You agree to indemnify, defend, and hold harmless Enterprise Data Recovery, its officers, employees, and affiliates from any claims, damages, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising out of or related to: (a) the data you submit, including claims that it infringes third‑party rights; (b) your breach of these Terms; or (c) your use of our services.

9. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or our services shall be resolved exclusively in the state or federal courts located in New Castle County, Delaware. You consent to the personal jurisdiction of such courts. We may, at our sole discretion, require arbitration of any dispute, conducted in accordance with the rules of the American Arbitration Association.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on this page, with an updated “Effective” date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

11. Severability & Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms, together with any quote or invoice provided, constitute the entire agreement between you and Enterprise Data Recovery regarding our services.

For questions about these Terms, contact us at info@enterprise-data-recovery.com.